Privacy Policy

1. Information we collect

• ✓Identity and contact details such as your name, email address and telephone number
• ✓Billing, delivery and transaction details
• ✓Messages, enquiries and customer-service records
• ✓Account information where you create an account
• ✓Technical information such as device, browser, IP address and website usage data

2. How we use information

• ✓Process orders, payments, delivery and installation
• ✓Respond to enquiries and provide customer support
• ✓Maintain accounts and transaction records
• ✓Improve our products, website and customer experience
• ✓Prevent fraud, protect our systems and comply with legal obligations
• ✓Send marketing only where permitted and provide an opt-out

3. Legal grounds

We process information where necessary to perform a contract, comply with legal duties, pursue legitimate business interests, protect vital interests or act with your consent where consent is required.

4. Sharing information

We may share necessary information with payment processors, delivery partners, installation teams, technology providers, professional advisers and authorities where legally required. Providers receive only the information needed for their role. We do not sell personal information.

5. Cookies and analytics

The website may use essential cookies, analytics and similar technologies to operate services, remember choices and understand site performance. Browser settings can control cookies, although disabling essential cookies may affect functionality.

6. Data security and retention

We use reasonable organisational and technical safeguards. No internet service is completely secure. Information is retained only for as long as necessary for the purposes described, including contractual, accounting and legal requirements.

7. Your rights

• ✓Request access to personal information we hold about you
• ✓Ask us to correct inaccurate or incomplete information
• ✓Request deletion or restriction where applicable
• ✓Object to certain processing or withdraw consent
• ✓Complain to the relevant data-protection authority

8. Third-party links and international processing

External websites have their own privacy practices. Some service providers may process information outside Kenya; where this occurs, we use appropriate safeguards required by applicable law.

9. Changes to this policy

We may update this policy to reflect operational, legal or regulatory changes. The updated version and date will be published on this page.

10. Contact us

For privacy questions or requests, email info@furnituredecor.co.ke, call +254 721 455 775, or write to Furniture Decor, Blue Nile Building, 22 Likoni Road, Nairobi, Kenya.