Return & Refund Policy

1. Eligibility for returns

• ✓Request the return within seven days of delivery.
• ✓Keep the product unused and in its original condition.
• ✓Retain the original packaging, accessories and proof of purchase.
• ✓Obtain return approval before sending or bringing the item back.

2. How to initiate a return

Email info@furnituredecor.co.ke or call +254 721 455 775 with your order reference, reason for return and supporting photographs where applicable. We will provide the next steps if the request is eligible.

3. Inspection and approval

Returned products are inspected before approval. Furniture Decor may decline a return where the item has been used, assembled incorrectly, damaged after delivery or returned incomplete.

4. Refund process

Approved refunds are issued to the original payment method within 21 business days. Bank or payment-provider processing times may apply after we release the refund. Delivery and installation charges are not normally refundable unless the return results from our error or an accepted defect.

5. Non-refundable items

• ✓Custom-made or personalised furniture
• ✓Clearance or final-sale items identified as non-returnable
• ✓Products damaged through misuse, poor care or unauthorised modification
• ✓Services already completed, including delivery or installation, except where required by law

6. Damaged or defective items

Inspect your order at delivery and notify us as soon as possible of visible damage or a suspected defect. Keep the item and packaging available for assessment. An approved case may be repaired, replaced or refunded as appropriate.